Posted on 04/26/2012
If You Have to Build It
Despite our prejudice against native apps, the success of local apps over web pages continues to raise new questions in how to build optimum mobile apps. Depending on your perspective, local, rich client, native apps are a new development in the industry, but they really can…
Tags: mobile phone, android, iphone, smartphone, best practices, application development
Posted on 12/05/2011
You Are Being Left Behind
Technology is constantly reshaping the business landscape - it’s leaving you and the traditional business world behind. The pace of innovation, the divergent path of the consumer world from enterprise IT, and the bottleneck of top-down management are all slowing you down.
Tags: innovation, smart devices, tablets, big data, social media, cloud computing
Posted on 07/10/2011
Not On My Watch!
If you think that rogue development is not happening in your company, think again. Most business units have some complaint or another about the IT department, and usually it includes some perception of "incompetence," nation building and outright claims of torture and sadism. And…
Tags: enterprise applications, application development, saas, it management
Posted on 04/26/2011
It's Only 5 or 6 Percent
We all understand that information is the raw material of new products and services, smarter decisions, competitive advantage and greater growth and productivity. Okay, so maybe some missed that memo, but the evidence of a “data payoff” is found in new research from the Sl…
Tags: analytics, enterprise application integration, business intelligence
Posted on 03/16/2011
Aren't IT buzzwords great! The latest seems to be "Social CRM" (as apposed to "anti-social" CRM?). But the point is that social media has really gained momentum in the realm of customer service infrastructure and CRM software components such that it now has its own nickname.
We mentioned the impo…
Tags: social crm, twitter, facebook, linkedin, customer service, call center
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